RETURNS & REFUND POLICY
Woodleigh pride ourselves on brining you high quality horses wear every time. We expect under normal circumstances your products will meet your expectations also.
Please check your rug and products carefully, before use and/or making any of your own modifications. This ensures that if a rug or product is damaged sooner than expected you can be satisfied the product was free from any faults to begin with. Once a rug or item is damaged it is very hard to discern if there was a manufacturing fault after your horse has destroyed it.
If you believe there is a fault with your item, it may be returned to Woodleigh Horse Wear within 7 days of product receipt, at your expense so that the item/s may be assessed for faults or damage that occurred prior to your horse wearing the item.
If you ordered the wrong size, Woodleigh Horse Wear is happy to offer an exchange, however shipping costs can not be refunded and the item must not contain any dirt or horse hair.
No returns or exchanges are available on sale items unless there is a manufacturers fault that was picked up prior to the items being used.
Before processing a return, please email woodleigh_horsewear@outlook.com.au outlining why you wish to return your product (from the options below) so we can assist you with the most efficient method to process your return.
Offer excludes postage and handling on change of mind goods and wrong sizing.
A – Wrong Size Ordered B – Faulty Product (give details) C – Product not as ordered (provide details) D – Other (give details)
To return an item, the product MUST be in original condition with all labels attached and in correct original condition packaging and returned within 7 days of purchase. All hair must be removed and no marks are to be present. Should the rug not be in complete original condition, we are unable to offer a refund.
The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.
Please note for any Afterpay or Zippay orders, Woodleigh Horse Wear reserves the right to deduct 6% from the refund for any orders cancelled after they have been submitted.
Horse Rug Warranty:
None of our products are sold with Express Warranties or Extended Manufacturers warranties. We do not guarantee that our rugs will last any set period of time, horses are unpredictable and therefore horse rugs can be easily be destroyed or torn via misadventure. Misadventure can occur within the first hour or 2nd year of your horse wearing their product. All of our products are made with rip stop fabric, all though this does not mean there is a guarantee rugs will not rip. We do not offer any waterproof guarantees as any rug can leak through seems, tears or excess amounts of heavy rain without the correct drying between each major rain period.
Common sense has to prevail, horses are large animals and damage to a horse rug can and will occur from an endless list of activities. We will not honor replacements for any item that has been destroyed from misadventure. Rugs will get damaged and torn from slipping, incorrect sizing, incorrect fitting on leg and chest straps, snagging, biting, fencing, rolling, ill fitting rug etc – the list of possibilities is endless.
In the unlikely event of a manufacturers fault, send us some photos of your issue to enable us to assess the product. If we redeem it to be a manufactures fault, a refund or exchange may be offered at our discretion.
However, all our products are sold with a consumer guarantee.
Shipping Guarantee:
All orders are processed within 48 hours. You will receive an automatic email with your tracking details. All shipping times are estimates only and are not guaranteed. If you parcel has not arrived 2 business days after the estimated delivery date, please contact us. Unfortunately once the parcel leaves our warehouse we rely on our shipping partners to deliver on time. Woodleigh will not offer a refund if the parcel is missing or delayed until we receive confirmation from our provider on the whereabouts of your parcel which can take up to 10 business days. If we still have stock available, we will send out a replacement package, in the unlikely event the parcel is unable to be located. If no stock is available we will offer an alternative product or a refund for the out of stock items only.